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Green and Seidner Family Practice Associates FAQs

Frequently Asked Questions for Your Quick Help

At Green and Seidner Family Practice Associates, you can always expect high-quality, professional medical care. Our knowledgeable care team can help you with chronic care management too. Here are a few of the FAQs for your easy reference.


 Talk to our experienced providers at (215) 855-1054. Get in touch with us today.

  • How Do I Get to Your Office? Do I Need an Appointment?

    Our office is located at the corner of North Broad and 9th Streets. 


    We have street parking, as well as a large parking lot. Please call us during normal business hours to schedule an appointment or you may be able to schedule through our Patient Portal for our existing patients.

  • With Whom are You Affiliated?

    We're an independent medical practice, on staff at Lansdale Hospital/Abington Jefferson Health. We enjoy a close working relationship with the specialists at Lansdale Hospital/Abington Jefferson Health and readily consult them when appropriate.


    In addition, we utilize specialists and facilities at the best hospitals in the greater Philadelphia and Lehigh Valley areas when our patients need this level of care. We're committed to providing our patients with the very best medical care available.

  • What Insurance Plans Do You Accept?

    We accept traditional indemnity insurance plans, as well as managed plans, such as traditional Medicare, most Medicare Advantage Plans, Aetna, Independence Blue Cross, Keystone Health Plan East, Blue Shield Personal Choice, United Healthcare, Humana, Devon, Cigna, Cigna Health Spring, Independence Administrator, AmeriHealth Administrators, Health Assurance, HealthAmerica, Multiplan, PHCS, and other HMO/PPO's


    We have access to a dedicated Medicare Advisor. If you lack or need health insurance, please go to www.healthcare.gov or call us.


    We would be happy to discuss your questions or concerns regarding these matters at any time.

  • What In-House Services Do You Provide?

    As a convenience to our patients, we perform many medical procedures and services in our office, including:

    • Complete blood tests and urinalysis
    • Electrocardiograms (EKGs)
    • Breathing function tests
    • Immunizations
    • Pap smears
    • Social worker support
    • Direct access to a Medicare advisor
    • Chronic care management

    We handle minor office surgery as well, including the removal of cysts, moles, warts, and the closing of lacerations. If the need for more specialized medical care arises, our medical colleagues at Lansdale Hospital/Abington Jefferson Health stand ready to serve us. By consulting with them, we are able to offer you expertise in a medical specialty relevant to your condition. We are committed to providing you and your family with the very best medical care available.

  • How Do I Connect to the New and Improved Patient Portal MyJeffersonHealth?

    Patients now have a single, integrated medical record throughout the Jefferson system: One Patient, One Record, One Patient Portal. You can also download the app on either your iPhone or Android device. During the setup process, link your account to "Jefferson Health" and accept the option to turn on notifications, so that you never miss an important message or reminder.


    Prior to your next visit, log into MyJeffersonHealth to confirm your appointment and to complete your electronic check-in. This process will allow you to update important details about your medical history and demographic information.


    Green and Seidner Family Practice Associates, although an independent practice, has joined in with Jefferson's Patient Portal for all that it has to offer in addition to the importance of being able to access all of your health needs in just one portal. It is another way we aim to make it easier for you to manage your healthcare services.


    https://my.jeffersonhealth.org/mychart/

  • Options to Renew Prescriptions

    Refill requests should come directly from your pharmacy. Please call your  pharmacy and ask that they submit an electronic request, or you may process your refill using your patient portal account  https://my.jeffersonhealth.org/


    Submit your request early in the day, and early in the week. Requests received after 3:00pm will not be addressed until the next business day, and may take up to three (3) business days to complete request.


    Local pharmacy: Please call the pharmacy to make sure the drugs are ready for pick-up.


    Please remember to mention any prescriptions needed at the time of your office visit. We can take care of them very easily at that time.

  • How Do I Get My Test Results?

    If you had labs or imaging ordered by of office, you should expect to hear the results within one week of having the test completed.  Your results will be posted to the patient portal as soon as they are available.  If you are not registered on the patient portal, you will receive a call from our office staff or your provider to review your results.

  • Primary Care First

    Green and Seidner Family Practice Associates is Participating in a New Program to Enhance Your Care: Primary Care First 


    Primary Care First is an innovative healthcare payment program that aims to improve our patient's care experience.


    Giving doctors extra support to help you get better care


    Our goal has always been to provide you with the highest quality of care. Through Primary Care First, we will receive additional resources from Medicare and other health insurance companies to help us enhance our work and provide you with the best quality, patient-centered care.


    More information for patients with original Medicare


    As part of this program, Medicare will start sharing some of your personal health information with us, such as when you receive care at hospitals, emergency departments, and specialist offices. This will help provide us with a more complete picture of your health and allow us to better coordinate your care.


    If you want to stop Medicare from sharing this information, you should call 1-800-MEDICARE (1-800-633-4227).


    TTY users should call 1-877-486-2048.


    Your Medicare benefits are not changing, and this program is only intended to enhance the healthcare you receive at Green and Seidner Family Practice. You still have the right to use or visit any doctor or hospital that accepts Medicare, at any time. Your doctor may continue to recommend that you see particular doctors for your specific health needs, but it is always your choice which doctors you use or hospital you visit. 



    Questions?


    If you have questions or concerns, you can call us or bring it up at your next appointment. 


    For more information about this new Medicare program, please: 


    • Visit the Primary Care First webpage; or Call 1-800-MEDICARE

  • Medicare Shared Savings Program

  • Your Rights and Protections Against Surprise Medical Bills

    What is “balance billing” (sometimes called “surprise billing”)?


    When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.


    “Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.


    “Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.



    You are protected from balance billing for:



    Emergency services- If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.



    Certain services at an in-network hospital or ambulatory surgical center- When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.



    If you get other services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections. You’re never required to give up your protections from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.



    When balance billing isn’t allowed, you also have the following protections:



    * You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly


    * Your health plan generally must:


    o Cover emergency services without requiring you to get approval for services in advance (prior authorization).


    o Cover emergency services by out-of-network providers.


    o Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.


    o Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.

FREE Medicare Consultation Services Available for Green and Seidner Patients

Green and Seidner Family Practice Associates offers FREE Medicare consultation services to our patients. Navigating the intricate world of Medicare choices can be a daunting task. At Green and Seidner Family Practice, we believe no patient or caregiver should have to face this challenge alone. We understand the Medicare landscape can be perplexing, with a multitude of options, costs, and assistance programs.

 

As a valued member of the Green and Seidner Family Practice community, you have exclusive access to a dedicated advisor who will personally guide you through the Medicare maze, allowing you to make informed choices with confidence. Whether you're an enrolled Medicare beneficiary or a caregiver, our licensed advisor is here to offer you a personalized meeting or phone consultation. They'll assist you in grasping your eligibility, demystifying the distinctions between Medicare plans, and optimizing your prescription coverage while minimizing out-of-pocket expenses. Reach out to Faye Hyman today to schedule your free consultation!

Green Seidner Medicare Broker Faye

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